CANCELLATION POLICY

Cancellation & Rescheduling Policy Deposits A $30 non-refundable deposit is required at the time of booking for all appointments. Your deposit will be applied toward the final cost of your service. A valid card may be required on file for late cancellations and no-shows. 7+ Days Before Your Appointment If you need to cancel or reschedule, please notify us by phone or email at least 7 days before your appointment. Your original deposit is non-refundable but may be kept as a credit toward a future appointment. A new $30 deposit is required to secure your new appointment, and your original deposit credit will be applied toward your service total. Within 1 Week of Your Appointment Any cancellation or rescheduling made less than 7 days before your appointment will result in the loss of your original deposit. A new $30 deposit will be required to book another appointment. Rescheduling Limit Clients are allowed one reschedule per appointment. If you have already rescheduled once and need to reschedule again, your original deposit will be forfeited and a new $30 deposit will be required to book another appointment. Within 48 Hours Cancellations or rescheduling within 48 hours will result in the full forfeiture of your deposit. The deposit cannot be credited or refunded. Within 8 Business Hours Cancellations or rescheduling within 8 business hours will incur a 50% fee of the scheduled service cost. Your deposit will be applied toward this fee. Within 2 Business Hours / No Show Cancellations or rescheduling within 2 business hours will be charged 100% of the scheduled service cost and will be considered a No Show. Your deposit will be applied toward this charge. All deposits are non-refundable and non-transferable. Late Policy We allow a 15-minute grace period for all appointments. * At 15 minutes late, a $15 late fee will be applied. * At 30 minutes late, a $30 late fee will be applied. Arriving late may require your service or nail design to be adjusted depending on the remaining appointment time. Repair Policy If you experience any issues with your nail service, complimentary repairs are available when you contact us within 5 days of your original appointment. This includes chipping, lifting, pop-offs, or smudging. Complimentary repairs do not cover damage caused after your appointment, including nails that rip, tear, or break due to normal wear, accidents, or improper care. Repair requests made more than 5 days after your appointment will be treated as a new service and may be subject to a repair fee. No design changes are permitted as part of a repair. Payment We accept cash and card payments. 💵 Cash payments are preferred. 💳 Card payments are subject to a 3.5% processing fee. Applicable sales tax will be added as required.